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Privacy Policy

1. Introduction

Platinum Tile, LLC (“we,” “us,” “our,” or “Company”) is committed to safeguarding the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

2. Definitions

  • Website: https://platinumtilellc.com, including all subpages, content, and forms.
  • Company: Platinum Tile, LLC, including its owners, employees, contractors, and representatives.
  • Personal Data: Any information that identifies or can identify an individual, including name, email, phone number, IP address, etc.
  • Cookies: Small data files stored on your browser or device that help track user behavior and preferences.
  • Processing: Any operation performed on Personal Data, such as collection, use, storage, or deletion.
  • Google Analytics: A web analytics service by Google LLC that helps track and report website traffic.
  • GDPR: A regulation in EU law that governs data protection and privacy for individuals in the EU.
  • CCPA: California Consumer Privacy Act, a law that gives California residents certain rights regarding their personal data.

3. Information We Collect

We may collect the following types of information:

  • Information You Provide Directly:
     When you submit a form or contact us, we may collect your name, email, phone number, and project-related details.
  • Automatically Collected Information:
     We may collect IP addresses, browser type, referring URLs, and site usage behavior through cookies and analytics.

4. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support.
  • Schedule and manage service consultations.
  • Improve website performance and user experience.
  • Comply with legal and regulatory obligations.

5. Consent via Contact Form

By submitting the contact form, you expressly agree to the following:

“I consent to Platinum Tile LLC storing my submitted information so they can respond to my inquiry.”

Please note that submitting the contact form does not establish a contractual relationship.

6. Google Analytics

We use Google Analytics to analyze traffic and understand how users interact with our website. Google Analytics may collect information such as:

  • IP addresses
  • Device and browser types
  • Pages visited and duration
  • Geographic location (approximate)

To learn how Google uses your data, visit:
 https://policies.google.com/technologies/partner-sites

You can opt out of Google Analytics by installing the browser add-on:
 https://tools.google.com/dlpage/gaoptout

7. Cookies

Cookies are used to:

  • Remember user preferences
  • Track site usage and performance
  • Enable secure website navigation

You can disable cookies in your browser settings, but this may limit some functionality of the site.

8. Information Sharing & Third-Party Disclosure

We do not sell your personal data. We may share your information with:

  • Website hosting and analytics providers
  • IT service providers for technical support
  • Legal or regulatory authorities when required by law

All third-party service providers are obligated to maintain confidentiality and data security.

9. Your Rights Under GDPR and CCPA

Under GDPR (for EU residents), you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

Under CCPA (for California residents), you have the right to:

  • Know what personal data we collect
  • Request deletion of your data
  • Opt out of the sale of personal data (note: we do not sell data)
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at [email protected].

10. Your Right to Request Data Deletion

You may request that we delete your personal data. We will comply unless retention is required for legal compliance, security, or legitimate business purposes.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies separately.

12. Children’s Privacy

We do not knowingly collect data from individuals under 13 years of age. If we learn that a child has provided us with personal data, we will delete it immediately.

13. Data Security

We use industry-standard technical and organizational safeguards to protect your data from unauthorized access, disclosure, or loss. However, no digital transmission or storage system is 100% secure.

14. Changes to This Privacy Policy

We may update this policy at any time. Changes will be posted on this page with a revised “Effective Date.” Continued use of the site indicates your acceptance of the updated terms.

Effective Date: 6/17/2025